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About Sickkids
About SickKids

Office of Patient and Family Experience Records

Type

PIB

Authority

Public Hospitals Act. R.S.0 1990, c. P.40

Description

Records relating to patient complaints and patient feedback

Location

Office of Patient and Family Experience

Format

Paper, Electronic

Information Maintained

Name and contact information of individual complimenting or complaining about some aspect of their Hospital experience; information relating to the nature of the complaint or compliment 

Uses

Respond to concern or complaint; evaluate and improve program and service delivery

Users

Office of Patient and Family Experience

Individual in Bank

Individuals making a complaint/concern or providing feedback related to care at SickKids

Retention and Disposal

2 years from the date of file closure