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International Patient Program
International Patient Program

About Us

Our IPP Team
As the first point of contact for international inquiries and referrals to SickKids, the International Patient Program (IPP) assists with over 1,000 inquiries and facilitates over 100 new patient referrals each year.

Our team is comprised of dedicated roles to support international patients at SickKids.

Program Coordinator
The program coordinator responds to inquiries regarding the IPP referral process from patients and families, referring providers, insurance companies and government or embassy representatives. In conjunction with members of the team, the program coordinator facilitates communication with patients and families as well as referring providers regarding referral status and ongoing progress. The program coordinator communicates the outcome of referral review, and if accepted for care at SickKids, will send the cost estimate, monitor financial arrangements, schedule appointments, and discuss travel requirements to enter Canada. The program coordinator supports our goal is to ensure a smooth and positive experience for the patient and family.

Case Navigator
A case navigator is dedicated to each patient and family accepted for care at SickKids. The case navigator is involved right from the start of the referral process, during the review of medical information, and works closely with clinical programs to develop a plan of care. Upon acceptance for care at SickKids, the case navigator will provide ongoing support and assist in the overall planning for the individual child and family needs. Your case navigator will continuously support individual family needs throughout their stay at SickKids. The case navigator has the clinical background to ensure questions and concerns are addressed and will be in communication with the health-care provider from the home country to ensure safe and appropriate transition upon return to the home country.

Transitional Care Coordinator
As a member of the clinical team, the transitional care coordinator for international patients supports resource planning for the proposed clinical care plan at SickKids. The transitional care coordinator organizes the transition from hospital to community during the patient and families’ stay in Canada and supports discharge planning to the home country to ensure a seamless process of patient care delivery. To ensure all needs are met throughout your stay at SickKids, the transitional care coordinator provides clinical education related to outcomes of care, hospital discharge, emergency access, and follow up planning. The transitional care coordinator works closely with the case navigator and the clinical team to address any questions about follow up care, and facilitates any unplanned and necessary care across all clinical programs at SickKids.

Senior Manager
The senior manager supports the overall team functions regarding all aspects of service for international patients and families. In recognition of the unique needs of international patients and families, the senior manager works closely with the medical and hospital leadership to deliver high quality care and a positive patient and family experience. An important focus is ongoing evaluation of client satisfaction, including feedback from patients, families, and internal and external providers. The senior manager supports the teams with the review and management of complex cases and ensures that the entire system functions with a focus on always doing what is best for the patient and family.

Surgical Director
The surgical director works closely with the senior manager to support high quality service delivery for international patients and families. In particular, the surgical director supports the review of complex medical and surgical cases and assists in directing new referrals to the appropriate medical team. The surgical director assists physician partners abroad by providing expert advice to ensure a smooth transition during the intake and repatriation of the patient back to their home country.

Medical Director
The medical director works closely with the senior manager to achieve high quality service delivery for international patients and families. In particular, the medical director supports the review of complex medical cases and assists in directing new referrals to the appropriate medical team, specifically admissions requiring intensive care. As a key player in acute care transport, the medical director assists physician partners abroad with medical transport issues and by providing expert advice to ensure a smooth transition during the intake and repatriation of the patient back to their home country.

Director
The director provides oversight to the International Patient Program and manages executive level partnerships across SickKids. The director works closely with the senior manager to lead the direction of strategic priorities and ensure that the entire system functions with a focus on always doing what is best for the patient and family.