At SickKids, we work hard to make sure everyone is treated fairly and with respect. Part of that is ensuring we provide excellent customer service to people with disabilities. Quality and service excellence is one of SickKids’ Strategic Directions and the Hospital's philosophy of family-centred care provides an existing framework for our staff, physicians and volunteers to facilitate respect for individuals and meet their unique needs.
Consistent with the Accessibility for Ontarians with Disabilities Act, 2005, the Canadian Charter of Rights and Freedoms, the Ontario Human Rights Code and the SickKids Code of Conduct, this policy:
- Provides guidance on services that are available to accommodate an individual’s disability
- Outlines how feedback related to access and accommodation can be communicated and how any issues will be managed
- Outlines training/learning expectations of staff
To receive a copy of SickKids’ policy on Access and Accommodation of Individuals with Disabilities, and or any other other relevant processes in text or alternate format, please contact Communications & Public Affairs at 416-813-5058 or email firstname.lastname@example.org.