Facebook Pixel Code
About Sickkids
About SickKids

November 10, 2010

SickKids named performance leader

SickKids named performance leader
From left to right: Dr. Dave Norton (Founder and Director, Palladium Group, Inc.), Aaron Smith (Manager, Strategic Initiatives, SickKids), Irene Blais (Direction, Decision Support, SickKids), Mary Jo Haddad (President and CEO, SickKids), Jeff Mainland (Vice President, Corporate Strategy & Performance,SickKids), Dr. Robert Kaplan (Baker Foundation Professor, Harvard Business School, and Chairman of Professional Practice, Palladium Group, Inc.).

For many years, SickKids has made high performance a priority in the areas of clinical care, research, education and administration. “We pride ourselves in being recognized as one of the top children’s hospitals in the world, and we are pleased to be part of a broader health-care system in Ontario that is focused on performance and accountability,” says Mary Jo Haddad, President and CEO of SickKids.

SickKids, like many Ontario hospitals and the Ministry of Health and Long-Term Care, has adopted the Balanced Scorecard.  Developed by Drs. Robert S. Kaplan and David P. Norton and introduced by Harvard Business Review, this strategic management tool measures, monitors and manages enterprise performance. Grounded in open communication among managers and stakeholders, the Balanced Scorecard typically encompasses a balanced approach to the key dimensions of organizational performance including learning and growth, internal processes, customers and finances.

“Our performance improvement over the past four years has been guided and enhanced by the adoption of the Balanced Scorecard, which translates strategy in a way that is meaningful to the day-to-day work carried out by frontline staff,” Haddad says. 

SickKids has developed a comprehensive strategy management system, led by the Office of Strategy Management. “As a result of our relentless focus on quality, we are now more accurately turning data into knowledge and, ultimately, into the intelligence required to optimize performance.  With the assistance of our Decision Support Services, we are able to predict and plan future activity based on strong analytics,” says Jeff Mainland, Vice President, Corporate Strategy & Performance.

The approach has resulted in significant performance improvements in a number of clinical and non-clinical areas such as hand hygiene compliance, wait times, emergency department satisfaction, health and safety compliance, and job and organizational engagement. “The SickKids Scorecard has provided us with a focused set of objectives and metrics, allowing us to effectively and efficiently meet the needs of our patients and families,” Mainland says.

In recognition of its enterprise-wide efforts, SickKids was honoured as an inductee into the Palladium Balanced Scorecard Hall of Fame on Nov. 10, 2010.  This prestigious award is a mark of accomplishment and good management that is shared by only a few North American hospitals. It is viewed as one of the preeminent awards in enterprise performance management, and SickKids is one of just a handful of Canadian organizations to receive the award.

“We will continue demonstrate to patients and families, and to our funders, that SickKids is a responsible publicly-funded organization committed to high performance and to the achievement of better outcomes for our children and their families as we strive towards our vision of Healthier Children. A Better World.,” Haddad says.

Learn more about SickKids strategy and performance.