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About Sickkids
About SickKids

March 20, 2011

New multilingual kiosks make it easier to find your way around SickKids

Eight new multilingual kiosks have been installed on the main floor of SickKids, offering information on wayfinding and hospital services to families and visitors.  

The touch-screen kiosks offer maps and directions in six languages (English, French, Spanish, Portuguese and traditional and simplified Chinese). Arabic, Urdu, Tamil and Punjabi will be added in the coming weeks. The kiosks are also equipped with printers so users can take the maps and directions with them, to help guide them right to their destination. The kiosk placed in the Emergency Department waiting room also offers access to health information, through a link to AboutKidsHealth.ca.

If you are coming to SickKids, look for the kiosks just inside the Atrium entrance, the University Avenue entrance (wheelchair accessible kiosk), in the Atrium by the parking elevator doors (wheelchair accessible kiosk), the Gerrard Street entrance, in the Emergency Department waiting room and outside the AboutKidsHealth Family Resource Centre on the Main Floor.

The addition of the kiosks, made possible through Citizenship and Immigration Canada funding, is the latest in SickKids’ cultural competence initiatives. In 2009, Citizenship and Immigration Canada approved funding for the creation of the New Immigrant Support Network (NISN) at SickKids to improve access to quality health care and health information for immigrant children and families through the provision of culturally competent care. The NISN project has focused on two key initiatives: the delivery of cultural competence education; and the translation of various patient education resources and other materials into the most commonly spoken languages at SickKids.

SickKids’ commitment to cultural competence is having a positive impact on the service we provide to our patients and families. Over the past year, thousands of staff members have attended NISN education sessions and deepened their understanding of culturally competent care and service. To celebrate our many successes, SickKids is proud to host its first-ever Cultural Competence Week, taking place March 21 to 25.