Quality and Risk Management
The Department of Diagnostic Imaging (DI) relentlessly pursues innovative solutions to meet the needs of each and every patient and achieve operational excellence in the delivery and quality of our services. We are committed to the provision of exceptional services while recognizing and respecting the diversity of the patients and other customers we serve.
The key drivers of the DI Quality and Risk Management program include the Quality Assessment and Improvement Committee, DI and Image Guided Therapy (IGT) Morbidity and Mortality Review Rounds, MR Safety Committee, Equipment Quality Control Committee, Radiation Safety Committee, dedicated Quality Management Leader, and various project teams and work groups. Continually refined quality indicators used to measure, evaluate, and improve effectiveness of our processes are at the core of the DI Quality and Risk Management Program. Every effort is made to enable sound decision-making by creating selective, reliable, responsive, valid, and cost-effective measures of performance.
To create value for patients and their families, further enhance patient safety, and ensure equitable and timely access to services, we are committed to building a culture of innovation, quality and service excellence characterized by:
• Inclusive, engaging, and empowering team environment
• Focus on systems and processes rather than individuals
• Innovative problem solving methods that encourage individual creativity
• Application of Project Management and Lean Six Sigma methodology
• Use of data to develop and promote evidence-based solutions
• Efficient and effective use of resources
• Application of Human Factors Engineering design principles
• Continuous individual and organizational learning
• Open communication lines with all stakeholders
• Collaboration and information sharing among all modalities
Quality Manager: Zoran Bojic