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Visiting SickKids
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Clinic appointments

Coming to our Eye Clinic? Read how our renovations will affect you

See a list of our patient clinics and services

Be on time

Please allow lots of time to get to the hospital. It can take some time to get used to finding your way around and it is important to be on time for your child’s appointment. Staff will try to see your child as close to your appointment time as possible.

Please understand that some patients being seen ahead of you may need more time than expected, and this can cause delay for others.

Check in first

Register for your appointment at your clinic or at the Clinic Registration near the Atrium entrance on Elizabeth Street. Arrive early so you have enough time to register.

Bring the following:

  • your child’s Ontario Health Insurance (OHIP) card
  • your child’s SickKids card
  • your appointment card or letter
  • any medical information, such as referral letters, X-rays or CT scans

If you or your child are sick before your appointment

Call the clinic if you or your child have had a cold, cough, diarrhea, fever or rash within two days of your appointment, or have been sick with or exposed to chicken pox in the last three weeks. Your appointment may need to be rescheduled.

Tell the nurse or your doctor if your child has had an overnight stay in another hospital within the last 12 months.

If you need to cancel

If you cannot come to your child’s appointment, it is important that you call the clinic as soon as possible to cancel and reschedule. This will allow the hospital to schedule another child who needs to be seen.

Try not to bring other children to the appointment

If other children must come, please consider taking them to the Play Park during your visit.

Play Park

The Play Park is a free, fun and safe place for clinic patients and siblings to play. It is open Monday to Friday from 8:30 a.m to 4 p.m. and weekends from 11:30 a.m. to 3:15 p.m. It is located on the main floor of the Atrium, next to the parking elevators.

If you would like to contact the Play Park, call 416-813-8884; or visit the Play Park page for more information.

Ontario health card

The Ministry of Health requires that we check your child’s Ontario health card every time you visit. If your child does not have a valid Ontario health card, you are required to pay for his or her care before your clinic visit. You can do this at the Business Office, located on the main floor near Shoppers Drug Mart. 

For more information on the Ontario Health Insurance Plan (OHIP), please call the ministry INFOline at 1-800-268-1154 (toll-free in Ontario only). In Toronto, call 416-314-5518. The TTY line is 1-800-387-5559. 

Latex allergies

Call the clinic before coming to the hospital if your child or anyone coming with him or her has a known or suspected allergy to latex.

No smoking

Smoking is not allowed on SickKids property, either inside or outside, including the underground parking garage. When outside, please be aware that there is no smoking within nine metres, or 27 feet, of the hospital entrances.

Other services to help you

  •  A listing of clinics and their locations are available at the Information Desk and Clinic Registration Desk in the Atrium.
  • You can purchase a variety of food at SickKids, including snacks and full meals.

Reminder

We understand that this may be a new environment for you. We expect you to ask questions.