Coming for a clinic appointment
PLAN AHEAD! It may take you longer to get to SickKids during the Pan Am Games
Toronto and other cities in the Golden Horseshoe will be hosting the Pan Am Games (July 10-26) and Parapan Am Games (Aug. 7-15) this summer. During the games, some roads will be busier than normal. In addition, temporary traffic measures, such as turning bans, will be in place near games venues. Because there are training facilities, event sites and a host hotel not too far from SickKids, these traffic measures may affect your drive to and from SickKids.
Detailed traffic plans are posted on the Pan Am Games official website. Some of the traffic measures begin in late-June, before the games officially begin, so make sure you check the site if you are coming to SickKids any time between late-June and late-August.
Out-of-town families: If you are staying in Toronto overnight, please make arrangements for accommodation as early as possible. Hotels in the city will be busier than usual during the games, and you may need to stay further from downtown, such as near the airport, which has good transit links to downtown, or with family or friends in the city. If finding accommodation is proving challenging, please call your clinic to reschedule your appointment.
See a list of our patient clinics and services
Be on time
Please be on time. Allow lots of time to get to the hospital. It can take some time to get used to finding your way around and it is important to be on time for your child’s appointment. Staff will try to see your child as close to your appointment time as possible. Please understand that some patients being seen ahead of you may need more time than expected, and this can cause delay for others.
Bring the following:
- your child’s Ontario Health Insurance Plan (OHIP) card
- your appointment card or letter
- any medical information, such as referral letters, X-rays or CT scans
The Ministry of Health and Long-Term Care requires that we check your child’s OHIP card every time you visit. If your child does not have a valid Ontario health card, you are required to pay for his or her care before your clinic visit. You can do this at the Business Office, located on the Main Floor near Shoppers Drug Mart. For more information on OHIP, please call 1-800-268-1154 (toll-free in Ontario). In Toronto, call 416-314-5518. The TTY line is 1-800-387-5559.
Sometimes there is a wait. Remember to bring toys, books, nut-free snacks, diapers and formula to keep your child comfortable and occupied.
Check in first
Register for your appointment at your clinic or at Clinic Registration near the Atrium entrance on Elizabeth Street. Arrive early so you have enough time to register.
As part of registration, you may be asked to fill out a Health Equity Demographic Information Form. This form asks patients and their caregivers to provide demographic information, such as ethnicity, spoken language, gender and income. We are collecting this information to learn more about our patients and families, to help us plan and improve care and services, and to ensure that we are providing the best possible care for all. It is your choice to give SickKids this information. Patient care will not be affected if you choose not to fill out a form.
Patient ID band
A SickKids identification (ID) band will be placed on your child. The band must be worn on your child’s arm or ankle at all times. Check your child’s ID band to make sure the information is right. If your child is not wearing a band or has the wrong one, it can lead to errors that can result in the wrong care for your child. Staff must always check the band before providing care to your child. Your child must keep the band on at all times while at SickKids.
If you or your child are sick before your appointment
Call the clinic if you or your child have had a cold, cough, diarrhea, fever or rash within two days of your appointment, or have been sick with or exposed to chicken pox in the last three weeks. Your appointment may need to be rescheduled.
Tell the nurse or your doctor if your child has been in a hospital outside of Canada within the last 12 months.
If you need to cancel
If you cannot come to your child’s appointment, it is important that you call the clinic as soon as possible to cancel and reschedule. This will allow the hospital to schedule another child who needs to be seen.
Try not to bring other children to the appointment
If other children must come, please consider taking them to the Play Park during your visit. The Play Park is a free, fun and safe place for clinic patients and siblings to play. It is open Monday to Friday from 8:30 a.m. to 4 p.m. and weekends from 11:30 a.m. to 3:15 p.m. It is located on the Main Floor of the Atrium, next to the parking elevators. All children over 2 ½ years of age are welcome. Trained early childhood education staff and volunteers will watch your children carefully. You do not need to book in advance to use the Play Park. The Play Park number is 416-813-8884.
Call the clinic before coming to the hospital if your child or anyone coming with him or her has a known or suspected allergy to latex.
Please wash your hands when you enter and leave the hospital, and before and after you visit, feed or provide care for your child.
All visitor entrances on the main floor are wheelchair accessible. SickKids has several wheelchair-accessible washrooms on the main floor. Both male and female washrooms in the Atrium have large change tables where children and teens can have diapers changed. There is another private wheelchair-accessible washroom with a large change table on the Service Floor of the Black Wing in Room S213, across the hall from Rehabilitation Services. Wheelchairs are available near the Atrium and University Avenue entrances.
Assistance dogs for children or parents with disabilities are allowed at SickKids. Please make sure they are clean and have up-to-date immunizations.
If you need an interpreter, please speak with your child’s nurse or doctor as soon as possible so they can call Interpreter Services to arrange for an interpreter. Please give us at least 24 to 48 hours notice to make it easier for us to find an interpreter for you.
Things you should know about SickKids
Parents are encouraged to be active participants in their child’s care and to assist the health-care team in developing the best possible treatment plan. With family-centred care, we:
- give you the information and support you need
- respect your family’s cultural and religious beliefs, traditions and ways of coping
- ask you to tell us about your child and make suggestions to us about caring for your child
- encourage you to ask questions and tell us about any concerns you have
Families, patients, visitors, staff and volunteers are expected to treat others with dignity and respect at all times.
Ensuring the privacy of children and families is of utmost importance to us. Staff will not discuss other patients or families with you. You are welcome to offer friendship and support to other parents and families, but please respect their wishes for privacy. For more information, visit the Privacy at SickKids page.
Training at SickKids
As one of the teaching hospitals for the University of Toronto, SickKids trains people from around the world to become doctors, nurses and other health-care workers. During your clinic visit, your child may be seen by one of these students. Be assured these students are well supervised by our professional staff.
Research at SickKids
SickKids conducts important research to help improve the lives of children now and in the future. While you are here, we may ask if you or your child would like to take part in one of our research studies. We will explain why we are doing the study and how it will work. Participation in research is voluntary. No matter what your choice, your child will get the same quality of care.
Please do not take photographs or videos of other patients or their families. Please ask permission before taking a photo/video of a staff member. Do not post photos/videos of staff, other patients or their families on the Internet, including social media sites such as Facebook, Twitter, YouTube or CarePages.
Smoking is not allowed on SickKids property, either inside or outside, including in the underground parking garage.
To reduce the potential for adverse health effects related to the use of fragrances, please do not wear, use or apply fragrances while at SickKids.
Other services to help you
- A listing of clinics and their locations are available at the Information Desk and Clinic Registration Desk in the Atrium.