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Visiting SickKids

Coming for a clinic appointment

Information about your child’s clinic: Visit our Clinics Directory and search for your child’s clinic. You’ll find important clinic-specific information, such as where to register, what to bring to your appointment and what to expect during your visit. We are adding more and more clinics to the directory every month, so if you can’t find your child’s clinic in the directory, please read the general clinic information below:

See a list of the locations of our patient clinics and services.

Be on time

Please be on time. Allow lots of time to get to the hospital. It can take some time to get used to finding your way around and it is important to be on time for your child’s appointment. Staff will try to see your child as close to your appointment time as possible. Please understand that some patients being seen ahead of you may need more time than expected, and this can cause delay for others.

Bring the following:

All patients are required to provide valid health-care coverage at every visit. If you forget to bring your child’s card or if their card is invalid, don’t worry. It will not affect the care we provide your child. Your child’s health is our number one priority. Simply call the SickKids Business Office within 5 business days of your visit to provide your valid health care coverage. If we don’t hear from you within 5 business days from the date of your visit, you may be sent an invoice in the mail for the services received.

Proof of health-care coverage must be valid at the time of visit (not expired).

  • If you live in Ontario, show your child’s valid Ontario Health Insurance Plan (OHIP) card.
  • If you live in another province, show your child’s provincial health-care card.
  • If you are a refugee claimant, show your child’s Interim Federal Health Program (IFHP) certificate.
  • If you have private health insurance, show the appropriate information or documentation.
  • If you are receiving support from a Community Health Centre (CHC), show a letter from the CHC.

If you are separated or divorced, bring along any legal papers that show who has custody of your child and who can make decisions about your child’s care. For more info, please see protocol for separated families: roles, expectations and documentation required with respect to custody and access.

SickKids Business Office

By phone:
416-813-7805
Monday to Friday 8 a.m. to 4 p.m.
You can leave us a message with your information on our secure voicemail.

By email:
business.office@sickkids.ca
Send the information and the patient’s name in the body of the email. Do not include this information in the subject line.

Check in first

Register for your appointment at your clinic or at Clinic Registration near the Atrium entrance on Elizabeth Street. Arrive early so you have enough time to register.

As part of registration, you may be asked to fill out a Health Equity Demographic Information Form. This form asks patients and their caregivers to provide demographic information, such as ethnicity, spoken language, gender and income. We are collecting this information to learn more about our patients and families, to help us plan and improve care and services, and to ensure that we are providing the best possible care for all. It is your choice to give SickKids this information. Patient care will not be affected if you choose not to fill out a form.

Patient ID band

When visiting SickKids an identification (ID) band will be placed on your child and must be worn on their arm or ankle at all times. To ensure your child is receiving the right care during their stay, the care team will use the ID band to check their name, date of birth and medical record number. If your child is sleeping, we’ll make sure to scan the ID band quickly and quietly so that we don’t disturb your child.  

The ID band is made of soft, latex-free material. There are two colours of ID bands: a black ID band indicates that your child has an allergy and a white ID band indicate there is no allergy. The allergy is not printed on the ID band, the care team will review the allergy in our electronic health record.

If your child’s ID band has fallen off or the information is incorrect, be sure to tell your care team. If they are not wearing an ID band or if they have the wrong one, it can lead to errors or delays that can result in the wrong care for your child.

Staff will always look at or scan the ID band before providing care to your child. This may involve:

  • Asking parents or patients for two patient identifiers, such as the patient's full name and date of birth;
  • Scanning a barcode on the ID band to confirm the patient’s identity; or
  • Looking at the information on the ID band.

If you or your child are sick before your appointment

Call the clinic if you or your child have had a cold, cough, diarrhea, fever or rash within two days of your appointment, or have been sick with or exposed to chicken pox in the last three weeks. Your appointment may need to be rescheduled. 

Tell the nurse or your doctor if your child has been in a hospital outside of Canada within the last 12 months.

If you need to cancel

If you cannot come to your child’s appointment, it is important that you call the clinic as soon as possible to cancel and reschedule. This will allow the hospital to schedule another child who needs to be seen.

Try not to bring other children to the appointment

If other children must come, please consider taking them to the Play Park during your visit. The Play Park is a free, fun and safe place for clinic patients and siblings to play. It is open Monday to Friday from 8:30 a.m. to 4 p.m. and weekends from 11:30 a.m. to 3:15 p.m. It is located on the Main Floor of the Atrium, next to the parking elevators. All children over 2 ½ years of age are welcome. Trained early childhood education staff and volunteers will watch your children carefully. You do not need to book in advance to use the Play Park. The Play Park number is 416-813-8884.

Latex allergies

Call the clinic before coming to the hospital if your child or anyone coming with him or her has a known or suspected allergy to latex.

Wash hands

Please wash your hands when you enter and leave the hospital, and before and after you visit, feed or provide care for your child.

Accessibility

All visitor entrances on the main floor are wheelchair accessible. SickKids has several wheelchair-accessible washrooms on the main floor. Both male and female washrooms in the Atrium have large change tables where children and teens can have diapers changed. There is another private wheelchair-accessible washroom with a large change table on the Service Floor of the Black Wing in Room S213, across the hall from Rehabilitation Services. Wheelchairs are available near the Atrium and University Avenue entrances.

Assistance dogs for children or parents with disabilities are allowed at SickKids. Please make sure they are clean and have up-to-date immunizations.

Interpreter Services

If you need an interpreter, please speak with your child’s nurse or doctor as soon as possible so they can call Interpreter Services to arrange for an interpreter. Please give us at least 24 to 48 hours notice to make it easier for us to find an interpreter for you. 
 

Things you should know about SickKids

Family-centred care

Parents are encouraged to be active participants in their child’s care and to assist the health-care team in developing the best possible treatment plan. With family-centred care, we:

  • give you the information and support you need
  • respect your family’s cultural and religious beliefs, traditions and ways of coping
  • ask you to tell us about your child and make suggestions to us about caring for your child
  • encourage you to ask questions and tell us about any concerns you have

Respect

Families, patients, visitors, staff and volunteers are expected to treat others with dignity and respect at all times.

Privacy

Ensuring the privacy of children and families is of utmost importance to us. Staff will not discuss other patients or families with you. You are welcome to offer friendship and support to other parents and families, but please respect their wishes for privacy. For more information, visit the Privacy at SickKids page.

No smoking on hospital property; please help us keep the air around SickKids clean for everyone

No one should have to walk through second-hand smoke to enter or exit our buildings, especially children. Please, do not smoke on SickKids property or on the sidewalks around the hospital.

We would like to remind you that under our no smoking policy, guided by the City of Toronto Municipal Code, the Smoke-Free Ontario Act and the Electronic Cigarettes Act, smoking is not allowed anywhere on SickKids property, including:

• the outdoor areas around the Elizabeth Street, Gerrard Street and University Avenue entrances
• the driveways, steps, paths, gardens, seating areas and front lawn leading to the city-owned sidewalks
• the parking garage
• and on city property within a 9-metre radius (approximately 30 feet) of any hospital doorway.

Thank you for respecting our policy and helping to keep the air around SickKids clean for everyone.

Training at SickKids

As one of the teaching hospitals for the University of Toronto, SickKids trains people from around the world to become doctors, nurses and other health-care workers. During your clinic visit, your child may be seen by one of these students. Be assured these students are well supervised by our professional staff.

Research at SickKids

SickKids conducts important research to help improve the lives of children now and in the future. While you are here, we may ask if you or your child would like to take part in one of our research studies. We will explain why we are doing the study and how it will work. Participation in research is voluntary. No matter what your choice, your child will get the same quality of care.

Photographs/video

Please do not take photographs or videos of other patients or their families. Please ask permission before taking a photo/video of a staff member. Do not post photos/videos of staff, other patients or their families on the Internet, including social media sites such as Facebook, Twitter, YouTube or CarePages.

No fragrances

To reduce the potential for adverse health effects related to the use of fragrances, please do not wear, use or apply fragrances while at SickKids.  

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