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Areas of Care

ENT Clinic (Otolaryngology - Head and Neck Surgery)

About us

The ENT Clinic provides multidisciplinary care for all types of otolaryngology cases, including complex airway cases; surgical rehabilitation of hearing loss through cochlear implantation and bone anchored hearing aids; external, middle and inner ear disorders; and endoscopic sinus surgery. Special areas of clinical expertise have developed over the years, including voice and laryngeal function, laryngo-tracheal reconstruction, and complex sleeping disordered breathing and vestibular dysfunction.

Contact us

If you cannot come to your scheduled clinic appointment or have a question about your appointment please call the clinic at 416-813-6558. We will try our best to schedule another appointment as soon as possible, based on availability.

Clinic/registration location

The clinic is located in Room 6109, on the 6th Floor of the Burton Wing.

From the Elizabeth Street (Atrium) entrance: Take the Atrium elevators to the 6th floor. Upon exiting, walk west down the long hallway, there will be a sign directing you to the ENT/Ears, Nose, Throat Clinic. At the end of the hall turn left, continue until you see the Burton Wing elevators. ENT Clinic 19 will be directly in front of you.

From the University Avenue entrance: Follow the signs to the Burton Wing, located on the south side of the building. Take the Burton Wing elevators to the 6th floor. The ENT Clinic 19 is directly beside the elevators.

When visiting SickKids an identification (ID) band will be placed on your child and must be worn on their arm or ankle at all times. To ensure your child is receiving the right care during their stay, the care team will use the ID band to check their name, date of birth and medical record number. If your child is sleeping, we’ll make sure to scan the ID band quickly and quietly so that we don’t disturb your child.  

The ID band is made of soft, latex-free material. There are two colours of ID bands: a black ID band indicates that your child has an allergy and a white ID band indicates there is no allergy. The allergy is not printed on the ID band, the care team will review the allergy in our electronic health record.

If your child’s ID band has fallen off or the information is incorrect, be sure to tell your care team. If they are not wearing an ID band or if they have the wrong one, it can lead to errors or delays that can result in the wrong care for your child.

Staff will always look at or scan the ID band before providing care to your child. This may involve

  • Asking parents or patients for two patient identifiers, such as the patient's full name and date of birth;
  • Scanning a barcode on the ID band to confirm the patient’s identity; or
  • Looking at the information on the ID band.

If you or your child are sick before your appointment

Call the clinic if you or your child have had a cold, cough, diarrhea, fever or rash within two days of your appointment, or have been sick with or exposed to chicken pox in the last three weeks. Your appointment may need to be rescheduled. 

Tell the clerk, nurse or doctor if your child has been in a hospital outside of Canada within the last 12 months. 

If you cannot come to your child’s appointment, it is important that you call the clinic as soon as possible to cancel and reschedule.

Be on time

Please plan to arrive at the hospital 30 minutes before your appointment.  This will give you time to park, find the clinic and register.

If you are late, you may have to wait for other patients to be seen first. Allow lots of time to get to the hospital. It can take some time to get used to finding your way around and it is important to be on time for your child’s appointment. Staff will try to see your child as close to your appointment time as possible. Please understand that some patients being seen ahead of you may need more time than expected, and this can cause delay for others.

Bring the following

  • You must show valid health-care coverage at every visit. If you do not, you will be required to pay a fee for the visit, unless coverage or insurance can be verified.

Proof of health-care coverage must be valid at the time of visit (not expired).

    • If you live in Ontario, show your child’s valid Ontario Health Insurance Plan (OHIP) card.
    • If you live in another province, show your child’s provincial health-care card.
    • If you are a refugee claimant, show your child’s Interim Federal Health Program (IFHP) certificate.
    • If you have private health insurance, show the appropriate information or documentation.
    • If you are receiving support from a Community Health Centre (CHC), show a letter from the CHC.
  • Your appointment card or letter
  • Toys, books, nut-free snacks, diapers and formula to keep your child comfortable and occupied in case there is a wait
  • Any medical information, such as referral letters, test results, information about current therapies, X-rays, MRIs, ultrasounds or CT scans
  • All medications your child is currently taking (in original packaging), including alternative and complementary treatments
  • If you are separated or divorced, bring along any legal papers that show who has custody of your child and who can make decisions about your child’s care. For more information, see protocol for separated families: roles, expectations and documentation required with respect to custody and access.
  • The completed Patient Information Form you may have received in the mail, if you have not already returned it
  • Any other documentation you were asked to bring (for example: hearing tests, CDs of X-rays, CT scans or MRIs)

Try not to bring other children to the appointment

If other children must come, please consider taking them to the PlayPark during your visit. It is located on the Main Floor of the Atrium, next to the parking elevators. All children over 2 ½ years of age are welcome. Trained staff and volunteers will watch your children carefully. You do not need to book in advance to use the PlayPark. The PlayPark number is 416-813-8884.

Latex allergy

Call the clinic before coming to the hospital if you, your child or anyone coming with them has a known or suspected allergy to latex.


All visitor entrances on the Main Floor are wheelchair accessible. SickKids has several wheelchair-accessible washrooms on the Main Floor and gender-neutral washrooms throughout the hospital. Both male and female washrooms in the Atrium have large change tables where children and teens can have diapers changed. There is another private wheelchair-accessible washroom with a large change table on the Service Floor of the Black Wing in Room S213, across the hall from Rehabilitation Services. Wheelchairs are available near the Atrium and University Avenue entrances.

Assistance dogs for children, parents or caregivers with disabilities are allowed at SickKids. Please make sure they are clean and have up-to-date immunizations.

Interpreter Services

If you require our free Interpreter Services, please call the clinic before your appointment so we can arrange for a interpreter. Please give us at least 24 to 48 hours' notice to make it easier for us to find an interpreter for you.

What to expect during your visit

Your appointment can take up to 2 hours to complete.

After registration, you will be asked to have a seat in the waiting room. If your child requires a hearing test before seeing the doctor, an audiologist will come and get you. When it is time for your appointment you and your child will be brought to an examination room where you may be seen by a registered nurse, medical student, or resident before seeing the staff doctor.

Your infant may be weighed. Your child may need help sitting still when the doctor looks inside his ears, nose and throat. The Flow Coordinator can help with this.

Please be aware that your child’s appointment could be cancelled even up to the day of your appointment. Occasionally the doctors are called away from the clinic to deal with emergencies. If this happens, your appointment may be delayed.

Please remember to book your next follow up appointment at the registration desk before leaving the clinic.

More information:

Department of Otolaryngology - Head and Neck Surgery