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Patient and family resources
Patient and family resources

Health records inquiries

Who we are and what we do:

Health Information Management oversees the collection, storage, retention and access of patient information. The Release of Information (ROI) Department is responsible for the release of patient information.

What is a patient health record?

All information collected by the hospital pertaining to a patient’s care received during their visit to SickKids. This includes both personal information (i.e. name, gender, DOB, address) and Personal Health Information (i.e. Health card number, test results, medical history etc.). Health records are the property of the hospital.

How we protect the privacy of your information:

The Hospital for Sick Children has several policies based on relevant laws to ensure the privacy, confidentiality and security of patient information. For more information, please refer to Privacy.

Contact us:

ROI-Health Information Management
Room S203
555 University Avenue
Toronto, ON M5G 1X8

Phone: (416) 813-7575
Fax: (416) 813-5802

Email: releaseofinformation.requests@sickkids.ca

Hours of Operation:
8 a.m. to 4 p.m.
Monday to Friday, excluding statutory holidays

Please note that due to the COVID-19 virus, we may not be able to meet the 30-day response time to provide you with access to your child's health record. The Government of Ontario has issued a suspension order, effective March 16, under the Emergency Management and Civil Protection Act that `freezes' the 30-day response time set out in Ontario's access and privacy laws. Please note, that once the suspension is lifted, any request submitted will be processed in accordance with the statutorily mandated timelines.

Visit our Coronavirus (COVID-19) Information page for the latest updates on what you need to know before coming to SickKids.