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Patient and family resources
Patient and family resources

Patient and Family Rights and Responsibilities

The Patient and Family Rights and Responsibilities defines the rights of patients and families when receiving care at SickKids, and their responsibilities towards staff and other patients and families. You'll find it posted throughout SickKids.

As a Patient or Family Member, I have the right to:

Respect

  • Receive safe, compassionate, and quality care that is patient and family-centred
  • Be treated with dignity and respect
  • Receive equitable care that considers my culture, background and identity
  • Have my privacy respected

Communication

  • Be fully informed about my diagnosis and treatment plan in a language I understand
  • Ask questions, voice concerns and receive answers
  • Expect that the members of my healthcare team will talk with one another about my care

Partnership

  • Participate in decisions about my care
  • Know the name and role of each member of my healthcare team

As a Patient or Family Member, I have the responsibility to:

Respect

  • Respect the rights, privacy, property and diversity of staff and other patients and their families
  • Not verbally or physically abuse staff, patients and visitors

Communication

  • Share information to help my healthcare team develop the best plan of care
  • Let my healthcare team know if I can’t attend an appointment

Partnership

  • Work together with my healthcare team to achieve best possible health outcomes

Office of Patient and Family Experience

Is there something that you want SickKids to know?

If you have a question, comment, concern or compliment, please let us know. We ask you to share these with you care team or unit manager; however, if this is not possible, please contact the Office of Patient and Family Experience. We are here to listen and will help support you in your journey at SickKids.