If you cannot find the information you need on this site, please call the hospital operator at 416-813-1500. Go to the Information Desk in the Atrium if you need help at any time while you are in the hospital.
General inquiries: 416-813-1500
Patient information/locating: 416-813-6621
Ontario Poison Centre: 416-813-5900
Telehealth Ontario Info line: 1-866-797-0000
Here's what patients and families need to know before coming to SickKids. Visitor and entrance restrictions are in effect.
SickKids’ Emergency Department, as well as inpatient and outpatient areas, remain as safe as possible for patients, families and staff.
Please note: Our Emergency Department is not a COVID-19 assessment centre. We do not test children without symptoms who are being discharged.
If you or your child are experiencing any of the following symptoms or have recently travelled internationally, please contact your primary care provider before coming to the hospital:
Take a COVID-19 self-assessment if you think you or your child may have COVID-19.
Bring the following:
You must show valid health-care coverage at every visit. If you do not, you will be required to pay a fee for the visit, unless coverage or insurance can be verified.
Proof of health-care coverage must be valid at the time of visit (not expired).
Sometimes there is a wait. Remember to bring toys, books, nut-free snacks, diapers and formula to keep your child comfortable and occupied.
Register for your appointment at your clinic or at Clinic Registration near the Atrium entrance on Elizabeth Street. Arrive early so you have enough time to register.
As part of registration, you may be asked to complete a Health Equity Demographic Information Form. This form asks patients and their caregivers to provide demographic information, such as ethnicity, spoken language, gender and income. We are collecting this information to learn more about our patients and families, to help us plan and improve care and services, and to ensure that we are providing the best possible care for all. It is your choice to give SickKids this information. Patient care will not be affected if you choose not to fill out a form.
Patient ID band
A SickKids identification (ID) band will be placed on your child. The band must be worn on your child’s arm or ankle at all times.
If you or your child are sick before your appointment
Call the clinic if you or your child have had a cold, cough, diarrhea, fever or rash within two days of your appointment, or have been sick with or exposed to chicken pox in the last three weeks. Your appointment may need to be rescheduled.
Tell the nurse or your doctor if your child has been in a hospital outside of Canada within the last 12 months.
If you need to cancel
If you cannot come to your child’s appointment, it is important that you call the clinic as soon as possible to cancel and reschedule. This will allow the hospital to schedule another child who needs to be seen.
Try not to bring other children to the appointment
If other children must come, please consider taking them to the Play Park during your visit. It is open Monday to Friday from 8:30 a.m. to 4 p.m. and weekends from 11:30 a.m. to 3:15 p.m. All children over 2 ½ years of age are welcome.
Call the clinic before coming to the hospital if your child or anyone coming with him or her has a known or suspected allergy to latex.
Please wash your hands when you enter and leave the hospital, and before and after you visit, feed or provide care for your child.
All visitor entrances on the main floor are wheelchair accessible. SickKids has several wheelchair-accessible washrooms on the main floor. Both male and female washrooms in the Atrium have large change tables where children and teens can have diapers changed. There is another private wheelchair-accessible washroom with a large change table on the Service Floor of the Black Wing in Room S213, across the hall from Rehabilitation Services. Wheelchairs are available near the Atrium and University Avenue entrances.
Assistance dogs for children or parents with disabilities are allowed at SickKids. Please make sure they are clean and have up-to-date immunizations.
If you need an interpreter, please speak with your child’s nurse or doctor as soon as possible so they can call Interpreter Services to arrange for an interpreter. Please give us at least 24 to 48 hours notice to make it easier for us to find you an interpreter.
How many family members can accompany the child to the hospital?
Only two adults may escort a child throughout the day from registration to recovery. Your child’s siblings are not permitted to accompany you throughout the day from registration to recovery, for reasons of infection control and patient safety.
Adults who are accompanying a child must wear an identifying sticker.
Is there a place where my other child/children can wait during surgery?
The Play Park is a safe place for brothers and sisters of patients to play. The Play Park is open Monday to Friday between 8:30 a.m. and 4p.m. Saturday and Sunday from 11:30 a.m. to 3:15 p.m.
Can I take my infant into recovery because I have no babysitter with me?
Normally, this is not allowed. The Play Park does not take children under 2 years of age. The patient will remain by him/herself if there is no one to care for the patient.
Can my other child visit in recovery? Can grandparents and other family members visit in recovery?
The guideline for visiting patients in recovery is for parents only, unless the parent is alone, in which case one other person may accompany the parent for a short visit. Post Anesthetic Care Unit (PACU) nurses discourage switching. One parent may stay with the child. Children, in almost all circumstances, are not allowed in PACU.
Can I come to the recovery room before my child wakes up?
Parents cannot be in the recovery room before their child wakes up. The PACU nurses need to check up on the child before the parents are called to visit.
Will I receive information about the progress during the procedure?
For the most part, there are not any updates given during surgery. The general rule is that volunteers only ask for updates once a procedure exceeds one hour or more over the scheduled time.
Can volunteers give me information about my child?
Volunteers are unable to give information about a patient unless specifically requested to do so by the surgeon or nurse.
As the COVID-19 pandemic continues to evolve, SickKids is taking precautions to keep everyone at the hospital safe. These measures include having our food and retail spaces accept contactless methods of payment only to help minimize cash handling. For the latest updates on entrance restrictions to the hospital visit the Coronavirus (COVID-19) Information page.
Where to shop and eat at SickKids?
View our "Shop and Eat" retail map. Read on for updates on modified hours of operation, shopping online, prescription delivery and more.
The Terrace Café (Main Floor, Atrium) is proud to offer food selections to patients, parents and staff 365 days a year. It is owned and operated by SickKids and all proceeds support patient care.
View the full menu at www.sickkids.ca/menu.
Terrace Café -- hours of operation:
Food stations open on weekends: The Grill, Chef’s Corner and Pizza Pizza
Specialty Food Shop (Main Floor, Black Wing) provides products and services to children and adults with special dietary needs. It offers the following specialty products: energy boosting supplements, allergen-friendly Foods, gluten- and wheat-free foods, infant feeding supplies, infant formulas, low-protein and metabolic products, and thickening products. Specialty Food Shop is owned and operated by SickKids and all proceeds support patient care.
As the COVID-19 situation continues to evolve, the most up-to-date information on our product availability and shipping timelines will be regularly updated our website. Please bookmark this page on www.specialtyfoodshop.ca for the latest updates.
Specialty Food Shop -- reduced hours of operation (until further notice)
Tim Hortons (Main Floor, Black Wing) is a full-service coffee shop offering hot and cold beverages as well as baked goods including donuts, muffins, cookies, bagels and danishes.
Tim Hortons -- modified hours of operation:
Discover Starbucks (Main Floor, Atrium) fine coffees, soothing teas and special gifts. With exceptional products both hot and cold, we have something to suit your taste. A delicious assortment of treats and snacks are available and arrive fresh daily.
Starbucks (Atrium location) -- modified hours of operation:
Jugo Juice (Main Floor, Atrium) makes fresh, made-to-order smoothies and tasty wraps. Enjoy one of their 100 per cent fruit smoothies, fresh-pressed juices or energy bars any day of the week.
Jugo Juice -- modified hours of operation:
Soup It Up (Main Floor, Black Wing) brings a fashionable high-end style to healthy, low-fat cuisine. A variety of specialty soups, sandwiches, salads and more are available for you to choose from.
Soup it UP -- modified hours of operation:
Located in the Atrium, U-Naru Sushi offers sushi made fresh onsite.
U-Naru Sushi -- modified hours of operation:
Subway -- modified hours of operation:
College Optical (Main Floor, Black Wing) offers a wide selection of quality eyewear, contact lenses and accessories specializing in children’s eyewear. All SickKids families and staff receive a 25 per cent discount on regular-priced glasses and sunglasses.
College Optical -- modified hours of operation:
Gateway Newstands (Main Floor, Black Wing) offers toys, candy, snacks, beverages, ice cream, magazines, children’s comic books, greeting cards, gift bags and paper, phone cards, cell phone accessories and OLG lottery products.
Gateway Newstands -- modified hours of operation:
Gems by Jael offers sterling silver jewelry, 14- and 18-karat gold, precious and semi-precious gemstones and pearls.
Gems by Jael -- modified hours of operation:
These retail kiosks are temporarily closed until further notice. Our vendor tables are typically located on Main Street across from the Specialty Food Shop. For information on vendor opportunities, email firstname.lastname@example.org.
Vendor Tables -- modified hours of operation:
The 5Fifty5 Shop -- modified hours of operation:
Have your own burrito or southwest salad made to order in front of you. Fast Fresh Foods offers gourmet sandwiches and salads made to order with a variety of meat, cheese and fresh vegetables.
Located at the street level of the Peter Gilgan Centre for Research and Learning. Patio is now open; distancing measures are in place.
Located at the Bay Street level of the Peter Gilgan Centre for Research and Learning, The Bagel Stop offers variety of hot and cold beverages, sandwiches and soups
Modified hours of operation:
Machines are located:
Your safety is our number one priority at SickKids. Due to COVID-19, we have made changes to some of our processes and services for patients and families staying at SickKids. Please review the full Staying at SickKids page and the Coronavirus (COVID-19) Information page for the latest updates on what you need to know before coming to the hospital.
If you need help at any time while you are in the hospital, you can ask someone at the Information Desk on the main floor in the Atrium (the new part of the hospital) or you can ask any of our staff.
What to bring:
Things to bring from home:
Remember to put your name on all personal items you bring.
Do not bring:
The following accommodation lists are provided for families to easily find places to stay overnight close to the hospital. There are two lists; one has short term accommodation options (Hotels) and the other has longer term accommodation options (furnished apartments). Most of the hotels on the list do provide patient rates, so please bring proof of appointment with you in order for them to honor those rates.
To find out exact pricing, and to book a reservation, please contact the hotel directly.
*Please note; these are limited lists and there are many other options throughout Toronto. Listed hotels were chosen due to proximity to hospital and discounts provided to families at SickKids.
For more information about Toronto, call 416-392-CITY (2489) or visit www.toronto.ca.
Ronald McDonald House Toronto
Ronald McDonald House is available for eligible families, with children being treated for critical illness, for accommodation needs.
Please visit their website at http://www.rmhtoronto.org/ or call 416-977-0458 for more information on eligibility criteria and steps to apply.
Inpatient room parent beds
In most unit rooms, there is a bed in the room for one parent to use. This is free and allows a parent to care for and comfort their child. If the other parent/family members require accommodations, they should make their own arrangements at local hotels.
If you have concerns about finances
The Resource Navigation Program is available to assist families find and utilize resources available to them. The Resource Navigation Program is supervised by the Social Work Department at SickKids.
If you would like to make an appointment, or have any questions about resources you may email the Family Resource Coordinator at email@example.com or call 416-813-6805.
Sometimes government programs or service clubs, such as the Rotary Club, Lions Club or Easter Seals, will help families pay for things while their child is in hospital. Before you come to the hospital, ask your local community if it can help.