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Visiting SickKids

SickKids' Accessibility Information

If you are coming to SickKids and you or your child requires accommodation, we encourage you to contact the clinic/unit prior to your visit.  Please use the general inquiries telephone number if you need assistance connecting to the appropriate clinic/unit: 416-813-1500.

Information Desk at the Hospital
If you need help at any time while you are in the hospital, you can ask someone at the Information Desk on the main floor in the Atrium (the new part of the hospital).  The desk is closest to the Elizabeth Street entrance.

Will you need an accessible entrance?
The entrances on the main floor of the hospital are wheelchair accessible.  The main entrance to the hospital is at 170 Elizabeth Street.  You can also enter at 555 University Avenue.

Will you need a wheelchair?
Wheelchairs are available at:
• 170 Elizabeth Street (by the green benches)
• Emergency Entrance from Gerrard Street
• 555 University Avenue

Will you use Wheel-Trans?
Pick-up and drop-off locations:
• 170 Elizabeth Street (main entrance in the Atrium)
• 555 University Avenue (between Gerrard and Elm streets)

Will you need a barrier-free washroom?
Barrier-free washrooms are found throughout the hospital.  The following are on the main floor of the hospital:
• Atrium (behind the information desk): male and female washrooms
• Terrace Café (behind the water fountain): male and female washrooms
• Burton Wing (near the Burton Wing elevators)
• Black Wing (in the hallway between the Shoppers Drug Mart and Tim Horton’s)

Both male and female washrooms in the Atrium have large change tables where children and teens can have diapers changed. There is another private barrier-free washroom with a large change table on the service floor of the Black Wing in room S213, across the hall from Rehabilitation Services.

See locations of entrances and barrier-free washrooms on the main floor on a map.

Do you have a hearing impairment?
Telecommunications devices for people with a hearing impairment (such as amplifiers, communication boards, computers, teletypewriters, TELUS Relay Service and interpretation services) are available to patients and families. If you require an assistive device, please let your healthcare provider know and they will make the necessary arrangements.

Will you need an Interpreter or a Sign Language Interpreter?
We provide free interpretation services for many languages, including American Sign Language. If you require interpretation services, let your healthcare provider know and they will book an interpreter for you prior to your visit.  

Will you need a patient escort?
Volunteer greeters can be found at the main entrances of the hospital during certain times of day.  They can help you around the hospital.  Please know that volunteer greeters cannot lift or transfer patients/visitors

Do you use a service animal?
Your service animal is welcome to accompany you during your visit. There may be situations where animals are excluded from an environment by law, but SickKids will attempt to arrange an alternate service where appropriate and available.

To print a copy of the SickKids Accessibility Information, click on the printer icon in the top right corner of this page, below the banner.