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Patient and family resources
Patient and family resources

Cultural Competence Workshop Session Guides for Clinical and Non-Clinical Staff

The workshops at SickKids were developed to educate and further develop the knowledge and skills of cultural competence in all staff. Specific curricula were created to enhance staff understanding of the relationships between personal biases and assumptions, the immigration experience, social determinants of health, health literacy, culture, and the delivery of culturally competent care. Additional curricula were created to address specific practice areas including cross-cultural communication, parenting, mental health, pain, complementary and alternative medicine, and bereavement and grief.

Cultural Competence for Clinicians

Session A: Introduction to Cultural Competence

This workshop introduces learners to the concepts of cultural competence and encourages learners to explore and reflect upon how personal values, biases and assumptions can impact the quality of interactions between health-care providers and patients/families. Learners are engaged in discussions about settlement stressors, key demographic data and research to describe the effects of health disparities on the new immigrant population. Activities are designed to challenge assumptions and increase awareness of personal biases.

See: Cultural Competence for Clinicians - Session A

Session B: Cross-Cultural Communication and Practical Applications

This workshop builds upon the concepts of health disparities, personal biases and assumptions and the benefits of cultural competence as it introduces the learner to concepts in cross-cultural communication as well as strategies and resources which can be used by health-care providers to facilitate effective communication. The workshop also introduces the learner to concepts associated with parenting practices, mental health and the expression of pain across different cultures.

See: Cultural Competence for Clinicians - Session B

Session C: Complementary and Alternative Medicine, Bereavement and Grief, and Practical Applications

This workshop introduces the learner to cross-cultural concepts regarding complementary and alternative medicine (CAM), as well as bereavement and grief.  Building on Session B, further strategies and resources are presented that can be used by health-care providers to facilitate culturally competent care.  

Session C also includes an activity involving standardized patients designed to reinforce the concepts presented in the sessions by putting them into practice in a simulated and safe environment.  The standardized patients provide the opportunity for participants to apply the knowledge they have gained throughout the sessions to a scenario that develops culturally competent attitudes and communication skills.

See: Cultural Competence for Clinicians - Session C

Cultural Competence for Non-Clinicians

The workshop for non-clinical health-care staff is adapted from the ABC workshops.  While much of the material is borrowed from Session A, specific material is included to link the concepts of cultural competence and service excellence.  Activities are designed with an emphasis on culturally competent service provision rather than clinical care, including case studies and group discussion. Attendees of this workshop include information co-coordinators and clerks, administrative assistants, secretaries, and many others.

See:  Cultural Competence for Non-Clinicians