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Visiting SickKids

Staying connected while at SickKids


Each patient room has a free telephone. You can make local calls, but long distance calls must be made collect or charged to a telephone card. You can buy telephone cards in The 5 Fifty 5 Shop on the Main Floor of the Atrium or at a machine next to the Information Desk. The Family Centre on the Main Floor has free telephones for parent use.

There are a limited number of video phones available for patients who are hospitalized for extended periods of time. These can be requested from the Child Life Specialist assigned to your unit.


Computers with Internet access are available for use, free of charge, in the Family Centre, located on the Main Floor of the Black Wing, across from Shoppers Drug Mart.

Free Wi-Fi

SickKidsGUEST is the name of SickKids’ wireless network that offers free wireless access to the Internet for patients, families and guests while at SickKids. Any mobile device with IEEE 802.11a or 802.11g Wi-Fi with web browsing capability can be used to connect to SickKidsGUEST.

The password is beourguest.

Users can connect to SickKidsGUEST from anywhere in SickKids where wireless coverage exists. Currently, this covers most areas in the Atrium (including patient rooms) and the Main Floor of the Black, Burton and Hill wings (including the food court by Tim Hortons). Look for the Free Wi-Fi signs on walls in areas where coverage exists.

For more information, please read the Welcome to SickKidsGUEST information sheet available from your nursing station.

Cell phone and other wireless use

Cell phones and other wireless devices are permitted throughout the hospital, as long as they are used no closer than one metre from medical equipment. They are NOT allowed in the Critical Care Unit, Neonatal Intensive Care Unit and the Operating Room.


Upopolis is a computer-based program that allows children and adolescents to stay connected to friends and family. Patients can also connect with kids in other children’s hospitals throughout Canada and learn more about their illness and treatments. Please talk to your Child Life Specialist to determine the availability of this resource.

Visit the Upopolis website.


CarePages are private, personalized web pages that allow you and your child to share information, receive support and keep in touch with your support network. Everyone is automatically emailed when you post a new update, so you spend less time on the phone. Visit CarePages to set up a page before, during or after your stay.