SickKids is committed to providing equitable and accessible services, program and facilities. We are dedicated to being accessible and compliant in all accessibility standards of the Accessibility for Ontarians with Disabilities Act and in creating a welcoming, barrier-free environment for patients, staff and the community.
Need accessibility support during your stay or visit to SickKids? If you:
- need any specific assistance or support related to accessibility;
- have any questions about our accessibility commitment to you;
- would like to receive a SickKids document or any other relevant processes in text or alternate format; and/or
- are a potential staff, trainee, or volunteer with a disability, and would like to learn about workplace accommodations
Phone: Call our Accessibility Contact at 416-813-7654 ext. 228315.
Accessibility Policy & Plan
Consistent with the Accessibility for Ontarians with Disabilities Act, the SickKids Accessibility Policy and Plan provide guidance on services that are available to accommodate individuals, outline how feedback and issues will be managed, and outline training expectations of staff.
Need an alternative format of our Policy and Plan? Request an alternative format.
Accommodation is a term used to describe the supports, services, and resources made available to individuals with disabilities, such as mobility and communication supports, service animals, assistive devices and documents in different formats. These ensure that all programs and services are accessible to the entire SickKids community.
How to request an accommodation
- If you are coming to SickKids and you or your child requires an accommodation during your visit, we encourage you to contact the clinic or unit prior to your visit.
- Please use the online Directory or call the general inquiries telephone number if you need assistance connecting to the appropriate clinic or unit: 416-813-1500.
- If you need help at any time while you are in the hospital, you can ask someone at the Information Desk on the main floor in the Atrium. The desk is closest to the Elizabeth Street entrance.
The entrances on the main floor of the hospital are wheelchair accessible. The main entrance to the hospital is at 170 Elizabeth Street. You can also enter at 555 University Avenue. Learn more on Map & Directions.
Barrier-free washrooms are found throughout the hospital. The following are on the main floor of the hospital:
- Atrium (behind the information desk): male and female washrooms
- Terrace Café (behind the water fountain): male and female washrooms
- Burton Wing (near the Burton Wing elevators)
- Black Wing (in the hallway between the Shoppers Drug Mart and Tim Horton’s)
Both male and female washrooms in the Atrium have large change tables where children and teens can have diapers changed. There is another private barrier-free washroom with a large change table on the service floor of the Black Wing in Room S213, across the hall from Rehabilitation Services. View our hospital map (which includes barrier-free washroom locations found on the main floor) on Maps & Directions.
Wheelchairs are available at:
- 170 Elizabeth Street (by the green benches)
- 555 University Avenue
Wheel-Trans pick-up and drop-off points are located at:
- 170 Elizabeth Street (main entrance in the Atrium)
- 555 University Avenue (between Gerrard and Elm streets)
We provide free interpretation services for many languages, including American Sign Language (ASL). If you require interpretation services, let your health-care provider know and they will book an interpreter for you prior to your visit. Learn more about our Language Interpretation Services.
Your service animal is welcome to accompany you during your visit. There may be situations where animals are excluded from an environment by law, but SickKids will attempt to arrange an alternate service where appropriate and available.
Telecommunications devices for people with a hearing impairment (such as amplifiers, communication boards, computers, teletypewriters, TELUS Relay Service and interpretation services) are available to patients and families. If you require an assistive device, please let your health-care provider know and they will make the necessary arrangements.
Volunteer greeters can be found at the main entrances of the hospital during certain times of day. They can help escort you around the hospital. Please know that volunteer greeters cannot lift or transfer patients or visitors.
Digital accessibility refers to how well people with visual, hearing, motor and or cognitive challenges can access our website content. SickKids is committed to providing a website that is accessible to the widest possible audience. We want everyone who visits to feel welcome and find the experience useful.
Our website endeavors to conform to the Web Content Accessibility Guidelines 2.0, level AA. These guidelines explain how to make web content more accessible for people with disabilities and conformance with these guidelines helps to make the web a more inclusive space.
We use a digital tool to perform automated checks for accessibility and have also had an external evaluation of the website to make us aware of accessibility issues present on our site.
As we post new content, build new pages, add new features to sickkids.ca, ensuring our website is accessible for all users is a responsibility we are committed to. We actively work to fix identified issues as they come up to increase the accessibility and usability of our website.
If you have a question or comment related to accessibility on sickkids.ca, please provide feedback to firstname.lastname@example.org. You can also request alternative formats of documents or processes by filling out our Accessible Format Request Form.
Embracing accessibility at our workplace
At SickKids, we are committed to ensuring that our staff, trainees, and volunteers are adhering to the Accessibility for Ontarians with Disabilities Act and are facilitating respect for our patients and families and meeting their unique needs.
Customer service standards
Customer service standards training aims to support an inclusive environment as staff, trainees, and volunteers interact with people with disabilities. Staff, trainees and volunteers receive training around:
- communicating effectively with people with disabilities;
- accommodating the needs of people with disabilities;
- accessing and utilizing resources in a timely manner to enhance communication (such as amplifiers, computers, interpretation services, etc.); and
- the importance of embracing excellence in customer service delivery.
Integrating accessibility standards
Integrating accessibility standards throughout SickKids means that we are:
- creating and implementing hospital-wide accessibility policies, plans, and training;
- improving access to employment by making the hiring process accessible, and creating accommodation and emergency response plans for staff with disabilities;
- facilitating the safe return to work of injured or ill staff; and
- making our information and communication accessible to patients and families with disabilities by making any new website accessible and providing alternate formats for documents upon request.
Staff, trainees, and volunteers are also provided with ongoing learning opportunities.