Patient & Family Experience Survey

If you get an email from experience@survey.sickkids.ca, click on the link in the email to fill out the survey.  

Accessible formats of the survey(s) are available upon request. Please visit Accessibility for more information about requesting the survey in an alternative format.

By answering the survey questions, you can give us feedback about your experience at SickKids. The survey questions may ask you about: 

• How the care providers (e.g., doctors, nurses) communicated with you 
• Whether the care providers gave you enough information 
• How long you waited to see a doctor or nurse  
• How well your (or the child’s) pain was managed  
• Your experience in the hospital space  

We will review feedback from all the surveys to find out where we are doing well, and where we can do better. SickKids’ Patient & Family Experience Advisory Committee (including SickKids staff and members of SickKids’ Family Advisory Network), will help select the areas we need to focus on improving the most. We will work with different staff and patient and family advisors in the hospital to decide what actions we can take to make things better. We will then work with different teams in the hospital to take those actions and check if they are making a difference.  

The survey takes 15–20 minutes to complete. You may answer all the questions or just some of them. 

The Brand Administrators, Data Analytics & Decision Support, and Information Services team members will know which answers belong to you.

To act on your feedback, we will share survey answers within SickKids (with hospital leaders and staff, clinical teams such as doctors, nurses and managers, and our Patient & Family Experience Team). This will not have a negative impact on the patient's care at SickKids.

The patient's health-care team will not know which answers belong to you, unless you leave a comment at the end of the survey with any of the following information:

• Your name (or the patient's name)
• Your contact information
• Other information that could identify you (or the patient) (e.g. details about the medical condition, names of doctors, nurses, or other people or places that could easily tell us who you are).

To learn about our privacy policy, please visit Privacy & Your Rights.