Facebook Pixel Code
two children smiling
Visiting SickKids

Coronavirus (COVID-19) Information

What patients and families need to know before coming to SickKids

Current as of: June 5, 2020, 8:40 a.m.

SickKids is closely monitoring the novel coronavirus (COVID-19) situation. Please check this page often for the latest updates on clinical services, access to the hospital, and how we are keeping our patients, families and staff safe. 

Families, friends and members of the public: please avoid coming to SickKids if your presence is not essential to the care of a patient who is currently at the hospital. We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation. Thank you for helping to keep our community healthy.

Please note that SickKids is not a COVID-19 assessment centre. Contact Telehealth Ontario at 1-866-797-0000, your local public health unit or use the online self-assessment tool if you’re experiencing symptoms of COVID-19.

Please visit Ontario.ca/coronavirus for the latest information.

Browse topics:

Symptoms of COVID-19 

If you are experiencing any of the following symptoms and have recently travelled internationally, please contact your clinic or health-care provider before coming to the hospital:

  • Sore throat
  • Runny nose
  • Nasal congestion/stuffy nose
  • Cough
  • Fever
  • Shortness of breath
  • Sneezing
  • Loss of taste or smell
  • Difficulty swallowing
  • Vomiting
  • Diarrhea

Measures in place at SickKids

Visitor restrictions: Only ONE adult caregiver per patient is allowed in the hospital. No siblings or other visitors are permitted. Exceptions cannot be made for holidays or special occasions.

Screening: All patients and family members will be screened for signs of illness upon arrival at the Elizabeth Street entrance or at the parking elevators.

Entrances: Please enter and exit SickKids using the Elizabeth Street entrance or the parking garage. All other entrances are closed until further notice.

Masking for Family Caregivers and patients: For everyone’s added safety, SickKids is providing masks to all family caregivers and patients (6 and older) coming to the hospital. As maintaining the required physical distancing rule of staying at least six feet (two metres) apart is not always possible, please wear this mask to help lower the risk of community spread of the virus to help protect everyone at the hospital and yourself. Please review our frequently asked questions about family/caregiver and patient masking.

Volunteer programs cancelled: Thank you to all our volunteers for their dedication to SickKids. We look forward to welcoming you back to the SickKids Volunteer Program as soon as we are able.

Reduced hours of operation for food and retail services: Several food and retail services have adjusted their business hours and are accepting cashless transactions only. Please visit the Shop and Eat page for the latest updates.

Prescriptions temporarily limited to a 30-day supply: please plan ahead for refills. Delivery options available.

Status of clinical activities

We recognize that delays caused by the COVID-19 situation have been difficult for patients and their families. To ensure that we have the capacity for any unplanned increase in hospital activity and that our skilled clinical staff are available to provide care, please note the following:

  • Gradual re-start of scheduled care services: As of June 8, 2020, we are gradually re-starting scheduled surgeries and procedures that were postponed in mid-March due to the pandemic. Not all procedures will begin on this date and it will take time to reschedule services. SickKids will contact patients and families directly when it is time to reschedule - there is no need to contact the hospital at this time. Thank you for your patience. If your child is experiencing respiratory illness symptoms prior to their appointment, please let your health-care provider’s office know.
  • Virtual care options for your clinic visits: If your health-care provider determines a clinic appointment can be accomplished without an in-person visit, you will be contacted to change your upcoming appointment to a virtual platform. If the clinic appointment, test or other procedure cannot be offered virtually, and your child is experiencing respiratory illness symptoms prior to their appointment, please let your health-care provider’s office know. Please note the visitor restrictions.

Visiting the Emergency Department

Our Emergency Department is NOT a COVID-19 assessment centre and does not test children without symptoms, although we will accept referrals from any of the assessment centres who are concerned about any child. 

It is important to immediately let the person registering your child know if your child has respiratory illness symptoms. Visit Coming to Emergency to learn more about what to expect in our Emergency Department. Please note the visitor restrictions above.

Staying overnight

Your safety is our number one priority at SickKids and is reflected in changes to some of our processes and services for patients and families who are staying overnight.

Patient & family resources

Visit the COVID-19 AboutKidsHealth learning hub for expert information from SickKids.

Patients, parents and guardians can now apply for a MyChart account using an online form. MyChart is a secure, online patient portal that provides patients and authorized family members and caregivers access to parts of their SickKids’ electronic health record, anywhere, at any time. Learn more about MyChart.