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A lab professional wearing a lab coat and blue gloves using a large pipette. In the background is various lab equipment and a computer screen.

DPLM Contacts & Hours

Interested in our lab and testing services? Contact the Department of Paediatric Laboratory Medicine (DPLM) to learn more. View our department and labs' contact information, operating hours, shipping address and drop-off details below.

Phone

Toll-free:  1-855-381-3212 
Local: 416-813-7200 
Customer service representatives are available Monday to Friday, 7 a.m. to 5 p.m. ET. 

Shipping address

The Department of Paediatric Laboratory Medicine 
The Hospital for Sick Children 
170 Elizabeth Street 
Room 3642 (Rapid Response Lab) 
Toronto, Ontario 
M5G 1H3 

Specimen drop off hours and locations 

For drop-offs after 7 p.m. please only use the 170 Elizabeth Street entrance, the University entrance is locked.  All samples can be dropped off 24 hours a day in the Rapid Response Lab, Room 3642.


Rapid Response Laboratory

Includes: Biochemistry (routine), Haematology and Coagulation

Hours: 7 days/week, 24 hours/day 
Location: Atrium, Room 3642 
Directions: Take Atrium elevators to the 3rd floor, walk west (away from the glass wall at the end of the building) and follow the signs to the Rapid Response Lab.
Toll-free: 1-855-381-3212 
Local: 416-813-7200

Customer service representatives are available Monday to Friday, 7 a.m. to 5 p.m. EST. 

Clinical Biochemistry

Therapeutic Drug Monitoring Lab

Hours: 7 days/week, 24 hours/day 

Metabolic Diseases Lab

Hours: Monday to Friday, 9 a.m. to 5 p.m.

Mitochondrial Lab

Hours: Monday to Friday, 9 a.m. to 5 p.m.

Genome Diagnostics

Genome Diagnostics Lab

Hours: Monday to Friday, 8 a.m. to 5 p.m.
Location: Black Wing, Room 3416 
Phone: 416-813-7200 ext. 2 
Email Molecular Lab:molecular.lab@sickkids.ca 
Email Cytogenetics:cytogenetics.requests@sickkids.ca 

Customer service representatives are available Monday to Friday, 8 a.m. to 5 p.m. EST.

Clinical Fibroblast Service 

Hours: Monday to Friday, 8 a.m. to 5 p.m. 
Location: Black Wing, Room 3415 
Phone: 416-813-7654 ext. 302394 
Email:clinicalfibroblastservice.requests@sickkids.ca 

Haematopathology

Molecular Haematopathology Lab

Hours: Monday to Friday, 8:30 a.m. to 5:30 p.m.

Flow Cytometry Lab

Hours: Monday to Friday, 8 a.m. to 5 p.m 

Microbiology

Hours: Monday to Friday, 8 a.m. to 7 p.m.
Saturday, Sunday and holidays 9 a.m. to 5 p.m. 
Location: Atrium, Room 3676 
Phone: 416-813-6000 

Pathology

Hours: Monday to Friday, 8 a.m. to 5 p.m. 
Location: Burton Wing, Room 3141 
Phone: 416-813-5967 

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