Accessibility

The entrances on the main floor of the hospital are wheelchair accessible. The main entrance to the hospital is at 170 Elizabeth Street or the parking garage. 

Learn more about how to get to SickKids on Map & Directions. 

Please find a list of key washrooms with accessible features below, note this is not a full list.

Universal Washrooms

Main (M) floor Atrium (behind the information desk):

• Single occupancy washroom
• Power door operator
• Large adult-sized change table
• Lift (bring your own sling)
• Emergency call system

Burton Wing 11th floor (near the Burton Wing elevators):

• Single occupancy washroom
• Power door operator
• Large adult-sized change table
• Lift (bring your own sling)
• Emergency call system

Other washrooms with accessible features

Main (M) floor

Black Wing (in the hallway between the Shoppers Drug Mart and Tim Hortons):

Multiple stall men and women’s washrooms with:

• larger accessible stall
• power door operator
• change table*

*Women’s washroom features oversized change table suitable for babies, toddlers and possibly children up to 8 years old. Men's washroom features a baby change table located within a washroom stall.

Terrace Café (behind the water fountain):

Multiple stall men and women’s washrooms each with:

• larger accessible stall
• baby change table

Service (S) floor

Black Wing Room S213 (across from Rehabilitation Services):

• Single occupancy washroom
• Change table suitable for babies, toddlers and possibly children up to 8 years old

View our hospital map on Maps and Directions.

You are welcome to use your personal assistive devices at SickKids. If you need to request an assistive device, such as a Hoyer lift, during your stay or visit please let your health-care team or clinic know in advance so appropriate arrangements can be made.

Please let your health-care team or clinic know if you require communication support during your visit at SickKids or follow the instructions on the Alternative Format Request page to request specific information in an alternative format.

Bell Relay Service

A free service where Bell acts as an intermediary between a hearing person and a person with a hearing disability talking over the telephone. The service can be reached at 1-800-855-0511.

Language Interpreters

We provide free interpretation services for many languages, including sign language, and on-demand interpretation. If you need an interpreter during your visit, request an interpreter through your health-care provider before your visit so they can arrange an interpreter for your visit. Visit Language Interpretation Services to learn more about our interpretation services.

Sign Language Interpretation

Please request a sign language interpreter through your health-care provider or clinic.

Telecommunications devices

Devices such as computers and communication boards are available. For more details, please refer to our Accessibility Policy.

Other

Please let our team know how we can support you. Other examples of communication support could include:

• Requesting written information be read out loud, repeated, clarified, or restated
• Exchanging handwritten notes or text

SickKids has a Specialty Food Shop, which has variety of specialty food items available to meet specific dietary needs.

Location: Main Floor of the Hospital

The Hospital Concierge and Navigation Team wear clearly marked red shirts.

• Navigators are present at entrances to greet and welcome you to the hospital and to help you navigate where you need to go.
• They can help with things such as luggage or stroller storage, getting you a wheelchair, wayfinding around the hospital, and guiding you to find information you may need.
• You may also contact the team if you need assistance at the top of the ramp at the Elizabeth Street Entrance.

Hospital Concierge and Navigation Contact Information

Phone: 437-240-8419
Email: hospitalconcierge.requests@sickkids.ca
Hours: Monday to Friday, 8 a.m. to 9 p.m.

Your service animal is welcome to accompany you during your visit. There may be situations where animals are restricted from a specific area by law or due to health and safety concerns. In those situations, your health-care team will arrange alternative services where appropriate.

Service animals can accompany an individual if:

1. It is clear the animal is used by the person for reasons relating to their disability.
2. The animal is always wearing proper identification (e.g., vest/tags)

Please note, if the service animal is any animal other than a dog, assessment and approval is required on a case-by-case basis by Volunteer Resources and Infection and Prevention Control. Contact your health-care team in advance if you would like to request an assessment.

For more details, please refer to our Accessibility Policy.

You may be accompanied by a support person who provides services or assistance with communication, mobility, personal care, medical needs, or with access to goods or services such as hospital care or amenities. In situations where it is deemed necessary to deny a support person’s access due to medical or safety considerations the relevant care team will provide appropriate support. For more details, please refer to our Accessibility Policy.

We have a variety of wheelchair sizes on site, including a small supply of bariatric wheelchairs.

For assistance getting a wheelchair please contact Hospital Concierge and Navigation:

Phone: 437-240-8419
Email: hospitalconcierge.requests@sickkids.ca
Hours: Monday to Friday, 8 a.m. to 9 p.m.;
Evenings and Weekends, 9 a.m. to 9 p.m.

Hospital Navigators are present at the main entrances to the hospital (170 Elizabeth Street or the parking garage).

Wheel-Trans pick-up and drop-off points are located at:

• 170 Elizabeth Street (main entrance in the Atrium)
• 555 University Avenue (between Gerrard and Elm streets)