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Areas of Care

Orthodontic Clinic

About us

The Department of Dentistry is a specialized service for the assessment and treatment of children and adolescents with dental disease and related issues. It is made up of an experienced team of paediatric dentists, orthodontists, prosthodontists, oral and maxillofacial surgeons, and endodontics. We provide family-centred care and offer treatments and therapies based on the best evidence.

Contact us

If you cannot come to your scheduled clinic appointment or have a question about your appointment, please call the Orthodontic Clinic at 416-813-7435. We will try our best to schedule another appointment as soon as possible, based on availability.

Clinic/registration location

To register, please come directly to the Orthodontic Clinic and check in at the front desk. The Orthodontic Clinic is located on the Service Level in the hospital’s Roy C. Hill Wing, Room S515. To find the clinic, take the elevator directly across from Shoppers Drug Mart down to the Service Level (press “S” for Service Level in the elevator). From there, follow the signs in the direction of the Roy C. Hill Wing and the Department of Dentistry. The clinic is located in Room S515.

When visiting SickKids an identification (ID) band will be placed on your child and must be worn on their arm or ankle at all times. To ensure your child is receiving the right care during their stay, the care team will use the ID band to check their name, date of birth and medical record number. If your child is sleeping, we’ll make sure to scan the ID band quickly and quietly so that we don’t disturb your child.  

The ID band is made of soft, latex-free material. There are two colours of ID bands: a black ID band indicates that your child has an allergy and a white ID band indicates there is no allergy. The allergy is not printed on the ID band, the care team will review the allergy in our electronic health record.

If your child’s ID band has fallen off or the information is incorrect, be sure to tell your care team. If they are not wearing an ID band or if they have the wrong one, it can lead to errors or delays that can result in the wrong care for your child.

Staff will always look at or scan the ID band before providing care to your child. This may involve

  • Asking parents or patients for two patient identifiers, such as the patient's full name and date of birth;
  • Scanning a barcode on the ID band to confirm the patient’s identity; or
  • Looking at the information on the ID band.

If you or your child are sick before your appointment

Call the clinic if you or your child have had a cold, cough, diarrhea, fever or rash within two days of your appointment, or have been sick with or exposed to chicken pox in the last three weeks. Your appointment may need to be rescheduled. 

Tell the clerk, nurse or doctor if your child has been in a hospital outside of Canada within the last 12 months. 

If you cannot come to your child’s appointment, it is important that you call the clinic as soon as possible to cancel and reschedule.

Be on time

Please arrive at least 15 minutes prior to your scheduled appointment time to allow for registration.

If you are late, you may have to wait for other patients to be seen first. Allow lots of time to get to the hospital. It can take some time to get used to finding your way around and it is important to be on time for your child’s appointment. Staff will try to see your child as close to your appointment time as possible. Please understand that some patients being seen ahead of you may need more time than expected, and this can cause delay for others.

Bring the following

  • You must show valid health-care coverage at every visit. If you do not, you will be required to pay a fee for the visit, unless coverage or insurance can be verified.

Proof of health-care coverage must be valid at the time of visit (not expired).

    • If you live in Ontario, show your child’s valid Ontario Health Insurance Plan (OHIP) card.
    • If you live in another province, show your child’s provincial health-care card.
    • If you are a refugee claimant, show your child’s Interim Federal Health Program (IFHP) certificate.
    • If you have private health insurance, show the appropriate information or documentation.
    • If you are receiving support from a Community Health Centre (CHC), show a letter from the CHC.
  • Your appointment card or letter
  • Toys, books, nut-free snacks, diapers and formula to keep your child comfortable and occupied in case there is a wait
  • Any medical information, such as referral letters, test results, information about current therapies, X-rays, MRIs, ultrasounds or CT scans
  • All medications your child is currently taking (in original packaging), including alternative and complementary treatments
  • If you are separated or divorced, bring along any legal papers that show who has custody of your child and who can make decisions about your child’s care. For more information, see protocol for separated families: roles, expectations and documentation required with respect to custody and access.

Try not to bring other children to the appointment

If other children must come, please consider taking them to the PlayPark during your visit. It is located on the Main Floor of the Atrium, next to the parking elevators. All children over 2 ½ years of age are welcome. Trained staff and volunteers will watch your children carefully. You do not need to book in advance to use the PlayPark. The PlayPark number is 416-813-8884.

Latex allergy

The Department of Dentistry is a latex-safe environment.

Call the clinic before coming to the hospital if you, your child or anyone coming with them has a known or suspected allergy to latex.


All visitor entrances on the Main Floor are wheelchair accessible. SickKids has several wheelchair-accessible washrooms on the Main Floor and gender-neutral washrooms throughout the hospital. Both male and female washrooms in the Atrium have large change tables where children and teens can have diapers changed. There is another private wheelchair-accessible washroom with a large change table on the Service Floor of the Black Wing in Room S213, across the hall from Rehabilitation Services. Wheelchairs are available near the Atrium and University Avenue entrances.

Assistance dogs for children, parents or caregivers with disabilities are allowed at SickKids. Please make sure they are clean and have up-to-date immunizations.

Interpreter Services

If you require our free Interpreter Services, please call the clinic before your appointment so we can arrange for a interpreter. Please give us at least 24 to 48 hours' notice to make it easier for us to find an interpreter for you.

What to expect during your visit

After arriving at the Department of Dentistry, you will register with the clerks at the front desk. You will be asked to fill out a selection of forms regarding contact information, insurance coverage and your child’s medical history. Please arrive 15 minutes early to complete necessary paperwork prior to your appointment.

During your appointment, you will meet with many members from the dental/orthodontic team. This team includes a staff dentist and/or orthodontist, hygienists, dental assistants and dental fellows/residents. Depending on the nature of your appointment, the appointment length will vary. Initial appointments include: consultations, pre-palate assessments, Ministry of Health eligibility, post-operative assessments and team assessments.

The initial appointment will begin with a discussion with the dental/orthodontic team regarding the patient’s medical history and the reason for the visit. The dentist/orthodontist will then perform an examination and potentially take X-rays. This examination typically does not involve any treatment being completed – it is strictly for the purpose of assessing your child’s dental health and oral hygiene.

After the dentist/orthodontist has completed their examination and X-rays, they will have a detailed discussion with you regarding these findings. Some topics we may talk about include: what we saw, why the problem may be happening, advice on brushing habits and diet, and any future treatment that may be required. You will have time to ask questions and give feedback on your child’s dental/orthodontic treatment plan.

At the end of the appointment, you will be brought into the accounting office to review coverage and make any payments if necessary. Please remember, dental treatment is not included in OHIP coverage. If you have private insurance or government assistance, please ensure that you have all the necessary information available at the time of the appointment.

If referrals or follow-up appointments are needed, the booking clerk will be available to assist you with scheduling any future appointments. In total, the initial appointment will take approximately an hour.

More information:

Department of Dentistry