Prior to joining SickKids in 2002, Zoran held several leadership positions within the aerospace, pharmaceutical, and petrochemical industries and received numerous awards for managing projects, achieving process improvements and increasing customer satisfaction.
He performed corporate management system audits at manufacturing and service facilities across the United States and Canada. Zoran received a Master of Health Science degree in Occupational and Environmental Health from the University of Toronto, and Bachelor of Science degree in Environmental and Safety Engineering from the University of Tuzla. His professional qualifications also include a number of professional designations, including Certified Project Management Professional (PMP), Certified Six Sigma Black Belt (CSSBB), Certified Lean Agent (CLA), Certified ASQ Manager of Quality/Organizational Excellence (ASQ-CMQOE), and QMS Lead Auditor.
Zoran is currently responsible for the development and implementation of strategic and tactical action plans to achieve and sustain the benchmark quality and risk management programs in multiple clinical areas. Zoran leads process improvement initiatives to reduce waste and variation, enhance information flow, optimize utilization of resources, improve process effectiveness and efficiency, minimize patient safety risks, and create value for patients. He facilitates a collaborative team-based approach to problem solving, leads interprofessional project teams and applies project management knowledge, skills and techniques to meet or exceed stakeholder needs. He acts as a change agent and facilitates strategic planning process to establish a common vision, identify issues of strategic importance and build commitment to achieve clinical, academic, and research excellence. Zoran provided numerous academic contributions, including authoring two textbooks for the CAMRT professional development courses: Fundamentals of Quality Management and Human Factors in Patient Safety.