Skip to Main Content Go to Sitemap
Woman wearing headset and hospital scrubs, seated at a desk.

COVID-19 Vaccine Consult Service


Our team of Registered Nurses are ready to listen and answer your questions about the COVID-19 vaccines.

The SickKids COVID-19 Vaccine Consult Service is a by-appointment phone service that provides a safe, judgment-free space to have an open conversation about the COVID-19 vaccine. The consult service provides expert guidance for children, youth and those who are pregnant, breastfeeding, or planning to conceive. It is available in multiple languages, using over-the-phone language interpretation.

We support residents of Ontario who:

  • Have specific questions or concerns related to the COVID-19 vaccine that you cannot find the answer to elsewhere.
  • Have complex medical histories or medical conditions (i.e. chronic illness)
  • Require additional support for their COVID-19 vaccine due to medical complexity, developmental disorder or mobility, communication, behavioural or other specialized needs, including significant needle phobia.

Book a consultation

Book a consultation

If you’re interested in speaking with our team, we invite you to schedule a consultation using the booking form. If you need help booking an appointment please email

Who is eligible to book a consultation

To book a consultation with the COVID-19 Vaccine Consult Service, you must be a resident of the province of Ontario (you do not require an OHIP card) and meet one of the following crtieria:

  • A youth under the age of 18
  • A parent, caregiver, or legal guardian of a child or youth
  • A person who is pregnant or planning to conceive
  • A breastfeeding person
  • A family member of a pregnant and/or breastfeeding person

While not a requirement for the visit, we encourage families to join the call together to ensure everyone’s questions and concerns can be addressed at the same time.

Pre-consultation instructions

Once you have booked a consultation, you will receive a confirmation email with a link to an intake form. Please complete this form before your consultation so we can better support you.

A Registered Nurse from our team will call at your scheduled appointment time. Please be prepared to answer our call. The caller display will show SickKids Vaccine Consult.

If you need language support for your appointment, please email and indicate your name, appointment date and time, and your preferred language.

If you need to cancel or reschedule your appointment, please contact

What to expect during your appointment

Our team will provide you with the opportunity to ask your questions and express your concerns. They are here to listen to you and provide you with the information you need to make an informed decision about the COVID-19 vaccine. If you still have questions and concerns, we may need to schedule a follow-up appointment.

If you decide that you and your child/youth are ready at the end of the visit, our team will help book a COVID-19 vaccine appointment for you and/or your child/youth.

Support for people who are pregnant, breastfeeding or planning to conceive

SickKids COVID-19 Vaccine Consult Service offers support to people who are pregnant, breastfeeding or planning to conceive in partnership with Scarborough Health Network's (SHN) Vax Facts. Initial appointments for these patients will be booked with a registered nurse from SickKids to discuss general vaccination safety information. Patients requiring individualized medical guidance will receive a follow-up appointment with a physician from SHN.

Children and youth requiring additional support for vaccination

If your child or youth requires additional support for the COVID-19 vaccine due to medical complexity, developmental disorder or mobility, communication, behavioural or other specialized needs (including significant needle phobia), please contact: Be sure to include the following information:

  • Name
  • Date of birth
  • Telephone number
  • Describe the considerations or accommodations that need to be in place for the patient
COVID-19 Vaccine Consult Service. Icon shows a stethoscope connected to a phone

Contact information

Please email us for if you need help with booking an appointment, language support, cancelling or rescheduling your appointment.

Phone: 437-881-3505
Toll-free: 1-888-304-6558

Back to Top